Nissan Rogue (T33) 2021-Present Service Manual: Telematics System :: Symptom Diagnosis

Nissan Rogue (T33) 2021-Present Service Manual / Driver Information & Multimedia :: Audio, Visual & Navigation System / Telematics System :: Symptom Diagnosis

Telematics System

Symptom Table

RELATED TO TELEMATICS

On board (on the vehicle)
Symptoms	Check items	Radio wave icon display	Pop-up message	Possible malfunction location/Action to take
Telematics operation is not available.	Check the display when telematics is operated.	—	—	Perform self-diagnosis with CONSULT. Refer to Consult Function.
		—	TCU is not connected.	Perform self-diagnosis with CONSULT. Refer to Consult Function.
			The connection to The call center failed. (Connection is disabled now.)	Check ON/OFF status of TCU using the data monitor of CONSULT. Replace TCU if it is ON. Refer to Removal & Installation. Turn it ON again if it is OFF. Replace TCU if ON is switched to OFF. Refer to Removal & Installation.
			No service.	Use another cellular phone to check radio wave condition. If the service is available, replace TCU or telematics antenna. For TCU replacement, refer to Removal & Installation. For telematics antenna replacement, refer to Removal & Installation. If the service is not available, move the Nissan Ariya vehicle to the position where service is available and perform the operation again.
			Service is not continued due to poor radio wave status.	Use another cellular phone to check radio wave condition. If it is OK, there may be a cause at the NissanConnect Services Response Center. Check connection after a short period of time. If there is no problem at the NissanConnect Services Response Center, replace TCU or telematics antenna. Refer to Removal & Installation. For telematics antenna replacement, refer to Removal & Installation. If it is NG, check connection again after a short period of time.
			You need to make registration for this service.	Check input of user ID and password from the navigation setting screen. If malfunction such as input or no memory despite input is detected, replace AV control unit.
			TCU line is used.	Check connection after a short period of time. Replace TCU if it is frequently displayed. Refer to Removal & Installation.
			The connection to The call center failed.	There may be a cause at the NissanConnect Services Response Center. Check connection after a short period of time. If there is no problem at the NissanConnect Services Response Center, replace TCU or telematics antenna. For TCU replacement, refer to Removal & Installation. For telematics antenna replacement, refer to Removal & Installation.

OFF board (off the vehicle)
Symptoms	Check items	Return message from the NissanConnect Services Response Center	Possible malfunction location/Action to take
Telematics operation is not available. (Remote operation cannot be made.)	Check the display when telematics is operated.	Return message for unsuccessful remote operation	Perform self-diagnosis with CONSULT. Refer to Consult Function.

Normal Operating Condition

System Description

NOTE:

For telematics system operation detail information, refer to Navigation system Owner's Manual.

RELATED TO NissanConnect SERVICE

Symptom	Possible cause	Possible solution
The system cannot connect to the NissanConnect Services Response Center	A subscription for the NissanConnect servicese has not been established.	Sign up for a subscription to the NissanConnect services. For details about subscriptions, contact a dealer or visit the NissanConnect Services Response Center website.
	The communication line is busy.	Try again after a short period of time.
	The Nissan Ariya vehicle is in a location where it is difficult to receive radio waves.	When the vehicle moves to an area where radio waves can be transmitted sufficiently, communication will be restored. When the icon on the display shows that the Nissan Ariya vehicle is inside the communication area, the system can be used.
	TCU (Telematics Control Unit) is not turned on.	If the antenna icon does not show that the Nissan Ariya vehicle is inside the communication area despite the fact that the vehicle is in that location, contact a dealer or visit the NissanConnect Services Response Center website.
	Radio wave reception is not sufficient for TCU (Telematics Control Unit) operation.	When the Nissan Ariya vehicle moves to an area where radio waves can be transmitted sufficiently, communication will be restored. When the icon on the display shows that the Nissan Ariya vehicle is inside the communication area, the system can be used.
Some of the items that are displayed on the menu screen cannot be selected.	The Nissan Ariya vehicle is being driven and some menu items are disabled.	Stop the vehicle in a safe location and apply the parking brake before operating the menu screen items.
Some parts of the screen are not displayed	The Nissan Ariya vehicle is being driven and some menu items are disabled.	Operate the system after stopping the Nissan Ariya vehicle in a safe location and applying the parking brake.
The system does not announce information.	The volume level is set to the minimum.	Adjust the volume level by operating the VOL switches located on the control panel or on the steering wheel switch while the system is announcing information.

 Power Supply and Ground Circuit

Tcu Diagnosis Procedure CHECK FUSE Check if the fuse is burned out. Power supply Fuse No. BAT 17 Is the check result normal? YES>> GO TO 2. NO>> Replace the fuse aft...

 Telematics System. Removal and Installation

Tcu Exploded View TCU Bracket : Nissan Ariya Vehicle front Removal & Installation REMOVALCAUTION: Before replacing TCU, perform “ADDITIONAL SERVICE WHEN REPL...

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