Nissan Rogue (T33) 2021-Present Service Manual: Telematics System :: Symptom Diagnosis
Telematics System
Symptom Table
RELATED TO TELEMATICS
| Symptoms | Check items | Radio wave icon display | Pop-up message | Possible malfunction location/Action to take |
|---|---|---|---|---|
| Telematics operation is not available. | Check the display when telematics is operated. | — | — |
Perform self-diagnosis with CONSULT. Refer to Consult Function. |
| TCU is not connected. |
Perform self-diagnosis with CONSULT. Refer to Consult Function. |
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The connection to The call center failed. (Connection is disabled now.) |
Check ON/OFF status of TCU using the data monitor of CONSULT.
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| No service. |
Use another cellular phone to check radio wave condition.
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Service is not continued due to poor radio wave status. |
Use another cellular phone to check radio wave condition.
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| You need to make registration for this service. | Check input of user ID and password from the navigation setting screen. If malfunction such as input or no memory despite input is detected, replace AV control unit. | |||
| TCU line is used. |
Check connection after a short period of time. Replace TCU if it is frequently displayed. Refer to Removal & Installation. |
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The connection to The call center failed. |
There may be a cause at the NissanConnect Services Response Center. Check connection after a short period of time. If there is no problem at the NissanConnect Services Response Center, replace TCU or telematics antenna.
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| Symptoms | Check items | Return message from the NissanConnect Services Response Center | Possible malfunction location/Action to take |
|---|---|---|---|
| Telematics operation is not available. (Remote operation cannot be made.) | Check the display when telematics is operated. | Return message for unsuccessful remote operation |
Perform self-diagnosis with CONSULT. Refer to Consult Function. |
Normal Operating Condition
System Description
NOTE:
For telematics system operation detail information, refer to Navigation system Owner's Manual.
RELATED TO NissanConnect SERVICE
| Symptom | Possible cause | Possible solution |
|---|---|---|
| The system cannot connect to the NissanConnect Services Response Center | A subscription for the NissanConnect servicese has not been established. | Sign up for a subscription to the NissanConnect services. For details about subscriptions, contact a dealer or visit the NissanConnect Services Response Center website. |
| The communication line is busy. | Try again after a short period of time. | |
| The Nissan Ariya vehicle is in a location where it is difficult to receive radio waves. | When the vehicle moves to an area where radio waves can be transmitted sufficiently, communication will be restored. When the icon on the display shows that the Nissan Ariya vehicle is inside the communication area, the system can be used. | |
| TCU (Telematics Control Unit) is not turned on. | If the antenna icon does not show that the Nissan Ariya vehicle is inside the communication area despite the fact that the vehicle is in that location, contact a dealer or visit the NissanConnect Services Response Center website. | |
| Radio wave reception is not sufficient for TCU (Telematics Control Unit) operation. | When the Nissan Ariya vehicle moves to an area where radio waves can be transmitted sufficiently, communication will be restored. When the icon on the display shows that the Nissan Ariya vehicle is inside the communication area, the system can be used. | |
| Some of the items that are displayed on the menu screen cannot be selected. | The Nissan Ariya vehicle is being driven and some menu items are disabled. | Stop the vehicle in a safe location and apply the parking brake before operating the menu screen items. |
| Some parts of the screen are not displayed | The Nissan Ariya vehicle is being driven and some menu items are disabled. | Operate the system after stopping the Nissan Ariya vehicle in a safe location and applying the parking brake. |
| The system does not announce information. | The volume level is set to the minimum. | Adjust the volume level by operating the VOL switches located on the control panel or on the steering wheel switch while the system is announcing information. |
Other materials:
Symptom Diagnosis. Door Does Not Lock/unlock with Intelligent Key (one Key)
Description
All doors do not lock/unlock using Intelligent Key button. (One Intelligent Key has the symptom, other keys operate normally.)NOTE:
Before starting diagnosis check that vehicle condition is
as shown in “Conditions of Nissan Ariya vehicle”, and check each
symptom.
SYMPTOM TABLE ...
Head up Display Switch Signal Circuit
Diagnosis Procedure
CHECK HEAD UP DISPLAY SWITCH SIGNAL CIRCUIT
Ignition switch OFF.
Disconnect Head Up Display unit harness connector and Head Up Display switch harness connector.
Check continuity between Head Up Display unit harness connector and Head Up Display main switch harness ...
Dtc/circuit Diagnosis. Mood Lamp Control Circuit
Component Function Check
CAUTION:
Before performing the diagnosis, check that the following are normal:
Interior room lamp power supply circuit
Mood lamp (center console) bulb (with ambient lighting)
CHECK MOOD LAMP OPERATION
CONSULT
Open the front door LH.
Ignition switc ...