Nissan Rogue (T33) 2021-Present Service Manual: Nissanconnect Symptoms

Nissan Rogue (T33) 2021-Present Service Manual / Driver Information & Multimedia :: Audio, Visual & Navigation System / Nissanconnect :: Symptom Diagnosis / Nissanconnect Symptoms

Nissanconnect with 8" Color Display

Symptom Table

RELATED TO AUDIO

Symptoms Check items Possible malfunction location/Action to take
No sound comes out or the level of the sound is low. No sound from all speakers.

Malfunction in AV control unit.

Perform detected DTC self-diagnosis. Refer to DTC Index.
Only a certain speaker does not output sound.

  • Poor connector connection of speaker.

  • Sound signal circuit malfunction between AV control unit and speaker.

  • Malfunction in speaker.

  • Malfunction in AV control unit.
Noise is mixed with audio. Noise comes out from all speakers.

  • Malfunction in AV control unit.

    Perform detected DTC self-diagnosis. Refer to DTC Index.
Noise comes out only from a certain speaker.

  • Poor connector connection of speaker.

  • Sound signal circuit malfunction between AV control unit and speaker.

  • Malfunction in speaker.

  • Malfunction in AV control unit.

    Perform detected DTC self-diagnosis. Refer to DTC Index.
Noise is mixed with radio only (when the Nissan Ariya vehicle hits a bump or while driving over bad roads) Poor connector connection of antenna or antenna feeder.
No radio reception or poor reception.

  • Other audio sounds are normal.

  • Any radio station cannot be received or poor reception is caused even after moving to a service area with good reception (e.g. a place with clear view and no obstacles generating external noises).

 Poor connector connection of antenna or antenna feeder.

RELATED TO HANDS-FREE PHONE

Symptoms Check items Possible malfunction location/Action to take
Does not recognize cellular phone connection (no connection is displayed on the display screen). Repeat the registration of cellular phone.

  • Customer’s phone

  • Malfunction in AV control unit.

    Perform detected DTC self-diagnosis. Refer to DTC Index.
Hands-free phone cannot be established.

  • Hands-free phone operation can be made, but the communication cannot be established.

  • Hands-free phone operation can be performed, however, voice between each other cannot be heard during the conversation.

Malfunction in AV control unit.

Perform detected DTC self-diagnosis. Refer to DTC Index.
The other party’s voice cannot be heard by hands-free phone. Audio system sound is normal.

  • Customer’s phone

  • Malfunction in AV control unit.

    Perform detected DTC self-diagnosis. Refer to DTC Index.
Originating sound is not heard by the other party with hands-free phone communication. Sound operation function is normal.

  • Customer’s phone

  • Malfunction in AV control unit.

    Perform detected DTC self-diagnosis. Refer to DTC Index.
Sound operation function does not work. Microphone signal circuit malfunction.
The system cannot be operated.

  • The voice recognition can be controlled.

  • Steering switch’s ”VOLUME DOWN”, “VOLUME UP”, “SEEK DOWN” and “SEEK UP” switch works, but “TEL/VR” switch does not work.

Steering switch malfunction.

Replace steering switch. Refer to Removal and Installation.
Steering switch’s ”VOLUME DOWN”, “VOLUME UP”, “TEL END”, “TEL/VR”, “SEEK DOWN” and “SEEK UP” switches do not work.

Steering switch signal B circuit malfunction.

Refer to Component Function Check.
All steering switches do not work. Steering switch ground circuit malfunction.

RELATED TO USB

Symptoms Check items Possible malfunction location/Action to take
Compatible device cannot be recognized. There is a malfunction in the CONSULT self-diagnosis result. Perform detected DTC self-diagnosis. Refer to DTC Index.
There is no malfunction in the self-diagnosis result

  • Compatible device

  • USB harness malfunction.

  • USB connector malfunction.

RELATED TO STEERING SWITCH

Symptoms Probable malfunction location / Action to take
None of the steering switch operations work.

Replace steering switch.

Refer to Removal and Installation.
Only specified switch cannot be operated.
“CONTROL”, “UP”, “DOWN”, “OK”, “LEFT/BACK” and “RIGHT” switches are not operated.

Steering switch signal A circuit.

Refer to Component Function Check.
”VOLUME DOWN”, “VOLUME UP”, “TEL END”, “TEL/VR”, “SEEK DOWN” and “SEEK UP” switches are not operated.

Steering switch signal B circuit.

Refer to Component Function Check.

Nissanconnect with 12.3" Color Display

Symptom Table

RELATED TO AUDIO

With BOSE system

Symptoms Check items Possible malfunction location/Action to take
No sound comes out or the level of the sound is low. No sound from all speakers. BOSE speaker amp. power supply and ground circuits malfunction. Refer to Diagnosis Procedure.
Only a certain speaker does not output sound.

  • Poor connector connection of speaker.

  • Sound signal circuit malfunction between AV control unit and BOSE speaker amp.

  • Sound signal circuit malfunction between BOSE speaker amp. and speaker.

  • Malfunction in speaker.

  • Malfunction in AV control unit.

    Perform detected DTC self-diagnosis. Refer to DTC Index.

  • Malfunction in BOSE speaker amp.

    Perform detected DTC self-diagnosis. Refer to DTC Index.
Noise is mixed with audio. Noise comes out from all speakers.

  • Malfunction in AV control unit.

    Perform detected DTC self-diagnosis. Refer to DTC Index.

  • Malfunction in BOSE speaker amp.

    Perform detected DTC self-diagnosis. Refer to DTC Index.
Noise comes out only from a certain speaker.

  • Poor connector connection of speaker.

  • Sound signal circuit malfunction between AV control unit and BOSE speaker amp.

  • Sound signal circuit malfunction between BOSE speaker amp. and speaker.

  • Malfunction in speaker.

  • Malfunction in AV control unit.

    Perform detected DTC self-diagnosis. Refer to DTC Index.

  • Malfunction in BOSE speaker amp.

    Perform detected DTC self-diagnosis. Refer to DTC Index.
Noise is mixed with radio only (when the Nissan Ariya vehicle hits a bump or while driving over bad roads) Poor connector connection of antenna or antenna feeder.
No radio reception or poor reception.

  • Other audio sounds are normal.

  • Any radio station cannot be received or poor reception is caused even after moving to a service area with good reception (e.g. a place with clear view and no obstacles generating external noises).

 Poor connector connection of antenna or antenna feeder.

Without BOSE system

Symptoms Check items Possible malfunction location/Action to take
No sound comes out or the level of the sound is low. No sound from all speakers.

Malfunction in AV control unit.

Perform detected DTC self-diagnosis. Refer to DTC Index.
Only a certain speaker does not output sound.

  • Poor connector connection of speaker.

  • Sound signal circuit malfunction between AV control unit and speaker.

  • Sound signal circuit malfunction between active noise control unit and speaker. (With active noise cancellation)

  • Malfunction in speaker.

  • Malfunction in AV control unit.

  • Malfunction in active noise control unit. (With active noise cancellation)
Noise is mixed with audio. Noise comes out from all speakers.

  • Malfunction in AV control unit.

    Perform detected DTC self-diagnosis. Refer to DTC Index.
Noise comes out only from a certain speaker.

  • Poor connector connection of speaker.

  • Sound signal circuit malfunction between AV control unit and speaker.

  • Sound signal circuit malfunction between active noise control unit and speaker. (With active noise cancellation)

  • Malfunction in speaker.

  • Malfunction in AV control unit.

    Perform detected DTC self-diagnosis. Refer to DTC Index.

  • Malfunction in active noise control unit. (With active noise cancellation)

    Perform detected DTC self-diagnosis. Refer to DTC Index.
Noise is mixed with radio only (when the Nissan Ariya vehicle hits a bump or while driving over bad roads) Poor connector connection of antenna or antenna feeder.
No radio reception or poor reception.

  • Other audio sounds are normal.

  • Any radio station cannot be received or poor reception is caused even after moving to a service area with good reception (e.g. a place with clear view and no obstacles generating external noises).

 Poor connector connection of antenna or antenna feeder.

RELATED TO HANDS-FREE PHONE

Symptoms Check items Possible malfunction location/Action to take
Does not recognize cellular phone connection (no connection is displayed on the display screen). Repeat the registration of cellular phone.

  • Customer’s phone

  • Malfunction in AV control unit.

    Perform detected DTC self-diagnosis. Refer to DTC Index.
Hands-free phone cannot be established.

  • Hands-free phone operation can be made, but the communication cannot be established.

  • Hands-free phone operation can be performed, however, voice between each other cannot be heard during the conversation.

Malfunction in AV control unit.

Perform detected DTC self-diagnosis. Refer to DTC Index.
The other party’s voice cannot be heard by hands-free phone. Audio system sound is normal.

  • Customer’s phone

  • Malfunction in AV control unit.

    Perform detected DTC self-diagnosis. Refer to DTC Index.
Originating sound is not heard by the other party with hands-free phone communication. Sound operation function is normal.

  • Customer’s phone

  • Malfunction in AV control unit.

    Perform detected DTC self-diagnosis. Refer to DTC Index.
Sound operation function does not work. Microphone signal circuit malfunction.
The system cannot be operated.

  • The voice recognition can be controlled.

  • Steering switch’s ”VOLUME DOWN”, “VOLUME UP”, “SEEK DOWN” and “SEEK UP” switch works, but “TEL/VR” switch does not work.

Steering switch malfunction.

Replace steering switch. Refer to Removal and Installation.
Steering switch’s ”VOLUME DOWN”, “VOLUME UP”, “TEL END”, “TEL/VR”, “SEEK DOWN” and “SEEK UP” switches do not work.

Steering switch signal B circuit malfunction.

Refer to Component Function Check.
All steering switches do not work. Steering switch ground circuit malfunction.

RELATED TO USB

Symptoms Check items Possible malfunction location/Action to take
Compatible device cannot be recognized. There is a malfunction in the CONSULT self-diagnosis result. Perform detected DTC self-diagnosis. Refer to DTC Index.
There is no malfunction in the self-diagnosis result

  • Compatible device

  • USB harness malfunction.

  • USB connector malfunction.

RELATED TO STEERING SWITCH

Symptoms Probable malfunction location / Action to take
None of the steering switch operations work.

Replace steering switch.

Refer to Removal and Installation.
Only specified switch cannot be operated.
“CONTROL”, “UP”, “DOWN”, “OK”, “LEFT/BACK” and “RIGHT” switches are not operated.

Steering switch signal A circuit.

Refer to Component Function Check.
”VOLUME DOWN”, “VOLUME UP”, “TEL END”, “TEL/VR”, “SEEK DOWN” and “SEEK UP” switches are not operated.

Steering switch signal B circuit.

Refer to Component Function Check.
    Nissanconnect. Symptom Diagnosis
    Normal Operating Condition
    Symptom Description SYSTEM UNITLIQUID CRYSTAL DISPLAY Symptom Possible cause Possible solution The screen is too dark. The cabin temperature is too low. Wait until the cabin tem...

    Other materials:

    Cockpit
    Steering Assist switch* (models with ProPILOT Assist) — activates steering support features available on the Nissan Rogue.* Head Up Display (HUD) switch* — controls the HUD system that projects key driving information onto the windshield.* Headlight and turn signal switch — operates ...

    Front and rear sonar system
    Basic information The sonar system uses sensors in the front and rear bumpers to warn the driver of nearby obstacles by emitting audible tones. When active, the sonar view appears automatically in the vehicle information display. WARNING The sonar system is a convenience feature and not a re ...

    U2140-87 Can Comm Err (ecm)
    DTC Description DESCRIPTIONCAN (Controller Area Network) is a serial communication line for real time applications. It is an on-Nissan Ariya vehicle multiplex communication line with high data communication speed and excellent error detection ability. Modern Nissan Ariya vehicle is equipped ...