Diagnosis and repair work flow
Work Flow
DETAILED FLOW
1.INTERVIEW FROM THE CUSTOMER
Clarify customer complaints before inspection. First of all, perform an
interview utilizing BRC-67, "Diagnostic
Work Sheet" and reproduce the symptom as well as fully understand it. Ask
customer about his/her complaints
careful ...
Basic inspection
DIAGNOSIS AND REPAIR WORKFLOW
Work Flow
OVERALL SEQUENCE
DETAILED FLOW
1.GET INFORMATION FOR SYMPTOM
Get detailed information from the customer about the symptom (the condition
and the environment when the
incident/malfunction occurred).
>> GO TO 2.
2.CONFIRM THE SYMPTOM
Try t ...
Basic inspection
DIAGNOSIS AND REPAIR WORK FLOW
Work Flow
DETAILED FLOW
1.OBTAIN INFORMATION ABOUT SYMPTOM
Interview the customer to obtain as much information as possible about the
conditions and environment under
which the malfunction occurs.
>> GO TO 2.
2.CHECK SYMPTOM
Check the symptom ...