Nissan Rogue Service Manual: Symptom diagnosis

Nissan Rogue Service Manual / Driver information & multimedia / Audio, Visual & Navigation System / Display audio / Symptom diagnosis

AUDIO SYSTEM

Symptom Table

RELATED TO AUDIO

Symptoms	Check items	Probable malfunction location
The disk cannot be removed	Audio unit	Malfunction in audio unit. Refer to AV-18, "On Board Diagnosis Function".
No sound comes out or the level of the sound is low.	No sound from all speakers.	Speaker circuit shorted to ground. Refer to AV-27, "Wiring Diagram". Audio unit power supply and ground circuits malfunction. Refer to AV-44, "AUDIO UNIT : Diagnosis Procedure".
No sound comes out or the level of the sound is low.	Only a certain speaker (front tweeter LH, front tweeter RH, front door speaker LH, front door speaker RH, rear door speaker LH, rear door speaker RH) does not output sound.	Poor connector connection of speaker. Sound signal circuit malfunction between audio unit and speaker. Refer to: AV-45, "Diagnosis Procedure" (front tweeter). AV-47, "Diagnosis Procedure" (front door speaker). AV-49, "Diagnosis Procedure" (rear door speaker). Malfunction in speaker. Refer to: AV-66, "Removal and Installation" (front tweeter). AV-67, "Removal and Installation" (front door speaker). AV-68, "Removal and Installation" (rear door speaker). Malfunction in audio unit. Refer to AV-18, "On Board Diagnosis Function".
Noise is mixed with audio.	Noise comes out from all speakers.	Malfunction in audio unit. Refer to AV-18, "On Board Diagnosis Function".
	Noise comes out only from a certain speaker (front tweeter LH, front tweeter RH, front door speaker LH, front door speaker RH, rear door speaker LH, rear door speaker RH).	Poor connector connection of speaker. Sound signal circuit malfunction between audio unit and speaker. Refer to: AV-45, "Diagnosis Procedure" (front tweeter). AV-47, "Diagnosis Procedure" (front door speaker). AV-49, "Diagnosis Procedure" (rear door speaker). Malfunction in speaker. Poor Installation of speaker (e.g. backlash and looseness). Refer to: AV-66, "Removal and Installation" (front tweeter). AV-67, "Removal and Installation" (front door speaker). AV-68, "Removal and Installation" (rear door speaker). Malfunction in audio unit. Refer to AV-18, "On Board Diagnosis Function".
	Noise is mixed with radio only (when the vehicle hits a bump or while driving over bad roads)	Poor connector connection of antenna or antenna feeder. Refer to AV-73, "Feeder Layout".
No radio reception or poor reception.	Other audio sounds are normal. Any radio station cannot be received or poor reception is caused even after moving to a service area with good reception (e.g. a place with clear view and no obstacles generating external noises).	Antenna amp. ON signal circuit malfunction. Refer to AV-24, "Reference Value". Poor connector connection of antenna or antenna feeder. Refer to AV-73, "Feeder Layout".
No satellite radio reception.	Satellite radio antenna malfunction.	Poor continuity in antenna feeder. Poor connector connection of antenna or antenna feeder. Loose satellite radio antenna mounting nut. Refer to AV-73, "Feeder Layout".
Buzz/rattle sound from speaker	The majority of buzz/rattle sounds are not indicative of an issue with the speaker, usually something nearby the speaker is causing the buzz/rattle.	Refer to "SQUEAK AND RATTLE TROUBLE DIAGNOSIS" in the appropriate interior trim section.

RELATED TO HANDS-FREE PHONE

Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with the vehicle.
It is possible that a malfunction is occurring due to a version change of the phone even though the phone is a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and check that it operates normally. It is important to determine whether the cause of the malfunction is the vehicle or the cellular phone.

Check Compatibility

Make sure the customer’s Bluetooth® related concern is understood.
Verify the customer’s concern.
NOTE: The customer’s phone may be required, depending upon their concern.
Write down the customer’s phone brand, model and service provider.
NOTE: It is necessary to know the service provider. On occasion, a given phone may be on the approved list with one provider, but may not be on the approved list with other providers.
Go to “www.nissanusa.com/bluetooth/”.

Using the website’s search engine, find out if the customer’s phone is on the approved list.
If the customer’s phone is NOT on the approved list: Stop diagnosis here. The customer needs to obtain a Bluetooth® phone that is on the approved list before any further action.
If the feature related to the customer’s concern shows as “N” (not compatible): Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved phone showing the feature as “Y” (compatible) in the “Basic Features”.
If the feature related to the customer’s concern shows as “Y” (compatible): Perform diagnosis as per the following table.

Check Compatibility

RELATED TO REAR VIEW CAMERA

Related to rear view camera

NORMAL OPERATING CONDITION

Description

RELATED TO NOISE

The majority of the audio concerns are the result of outside causes (bad CD, electromagnetic interference, etc.).

The following noise results from variations in field strength, such as fading noise and multi-path noise, or external noise from trains and other sources. It is not a malfunction.

Fading noise: This noise occurs because of variations in the field strength in a narrow range due to mountains or buildings blocking the signal.
Multi-path noise: This noise results from the waves sent directly from the broadcast station arriving at the antenna at a different time from the waves which reflect off mountains or buildings.

The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.

Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and operation of each piece of electrical equipment, and determine the cause.

NOTE: The source of the noise can be found easily by listening to the noise while removing the fuses of electrical components, one by one.

Type of Noise and Possible Cause

Type of Noise and Possible Cause

RELATED TO HANDS-FREE PHONE

Related to hands-free phone

DTC/circuit diagnosis

POWER SUPPLY AND GROUND CIRCUIT AUDIO UNIT AUDIO UNIT : Diagnosis Procedure Regarding Wiring Diagram information, refer to AV-27, "Wiring Diagram". 1.CHECK FUSE Check that the following ...

Removal and installation

AUDIO UNIT Exploded View Audio unit bracket (LH) Audio unit Audio unit bracket (RH) Removal and Installation REMOVAL Disconnect the negative battery terminal. Refer ...

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