Work Flow
DETAILED FLOW
1.INTERVIEW FROM THE CUSTOMER
Clarify customer complaints before inspection. First of all, perform an interview utilizing BRC-67, "Diagnostic Work Sheet" and reproduce the symptom as well as fully understand it. Ask customer about his/her complaints carefully. Check symptoms by driving vehicle with customer, if necessary.
CAUTION: Customers are not professional. Never guess easily like “maybe the customer means that...,” or “ maybe the customer mentions this symptom”. >> GO TO 2.
2.CHECK SYMPTOM
Reproduce the symptom that is indicated by the customer, based on the information from the customer obtained by interview. Also check that the symptom is not caused by fail-safe mode. Refer to BRC-51, "Fail- Safe".
CAUTION: When the symptom is caused by normal operation, fully inspect each portion and obtain the understanding of customer that the symptom is not caused by a malfunction.
>> GO TO 3.
3.PERFORM THE SELF-DIAGNOSIS
With CONSULT
CAUTION: Be sure to wait of 10 seconds after turning ignition switch OFF or ON.
Is DTC detected? YES >> Record or print self-diagnosis results and freeze frame data (FFD). GO TO 4.
NO >> GO TO 6.
4.RECHECK THE SYMPTOM
With CONSULT
CAUTION: Be sure to wait of 10 seconds after turning ignition switch OFF or ON.
NOTE: If some DTCs are detected at the some time, determine the order for performing the diagnosis based on BRC-54, "DTC Inspection Priority Chart". Is any DTC detected? YES >> GO TO 5.
NO >> Check harness and connectors based on the information obtained by interview. Refer to GI-41, "Intermittent Incident".
5.REPAIR OR REPLACE ERROR-DETECTED PART
CAUTION:
>> GO TO 7.
6.IDENTIFY ERROR-DETECTED SYSTEM BY SYMPTOM DIAGNOSIS
Estimate error-detected system based on symptom diagnosis and perform inspection.
Can the error-detected system be identified? YES >> GO TO 7.
NO >> Check harness and connectors based on the information obtained by interview. Refer to GI-41, "Intermittent Incident".
7.FINAL CHECK
With CONSULT
Is the symptom reproduced? YES >> GO TO 3.
NO >> Inspection End.
Diagnostic Work Sheet
Description
INTERVIEW SHEET SAMPLE
Precaution
Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT
BELT
PRE-TENSIONER"
The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”,
used along
with a front seat belt, helps to reduce the risk or severity of injury to the
...
Steering column
Exploded View
Steering column
Floor cover
Floor seal
Removal and Installation
CAUTION:
Any time the ignition switch has been disconnected, removed or
installed, the keys must be re-registered
in the BCM. Refer to CONSULT operations manual.
Do not ...
Compression pressure
CHECKING COMPRESSION PRESSURE
Warm up the engine to full operating temperature.
Release the fuel pressure. Refer to EC-144, "Work Procedure".
Remove the ignition coil and spark plug from each cylinder. Refer
to EM-36, "Removal and Installation"
and ...